Help Desk Operations 24 hours
Over the past 25 years, we have refined our process, recruited the finest talent, and continued to use technology to enhance our services which include telecommunications expense management, VoIP, data, Local/LD, wireless and utilities optimization. Our goal with every project is to increase the value of services provided while reducing the total telecom spend. During the audit process, we focus our efforts on your bottom line. We also save our clients countless hours by implementing changes and dealing with the vendors on their behalf. We analyze industry trends and contracts to make sure our clients are receiving best in class service from their vendors, and we are not afraid to step in and escalate when it is necessary.
We are customer focused, unbiased to any vendor. We verify all credits obtained for our clients, prior to billing. Our employees have all worked for several vendors (i.e.: AT&T, Verizon, Sprint, Paetec etc). This gives our organization a solid knowledge of the process and procedures that the carriers have and allows us to service our clients more efficiently. We have development and implementation experience with several with practically every carrier.